We have received lots of questions and concerns with regards to our guests future reservations amid the continuing uncertainties with regards to Covid-19. We have created this page to take away some of these uncertainties and hopefully answer some of our guests questions with regards to Covid-19 and their booking.
As a business, we have decided that our original cancellation policy had to be amended to give our guests clear options with regards to cancelling their reservation. We have amended our policy for the 2021 season to keep the impact of Covid-19 as low as possible for our guests as well as our business so we may remain operational through these difficult times and be here for our guests in the following years to come.
The following amended Policy will be effective for the entire 2021 season:
If you decide to cancel outside the 6-week (42 days) period prior from your arrival date, your cancellation will be subject to a $75.00 CAD cancellation administration fee only (HST included). The remaining balance of the original deposit will be refunded to the credit card on file. This $75.00 CAD fee applies for each cottage booked under your reservation.
Your 25% deposit will become fully non-refundable if cancellation within 6 weeks (42 days) of your arrival date occurs.
If you cancel within 3 weeks (21 days) of your arrival date, then your entire booking will become fully non-refundable. If you decided to cancel within these 21 days, you will be charged the full balance of your booking against the credit card on file.
Your deposit and/or booking will be come refundable (minus the $ 75.00 admin fee) if there is an imposed travel ban preventing you from entering the Province of Nova Scotia and/or Canada. Please note that self isolation restrictions do not qualify as a travel ban nor any other restrictions imposed by the Government, other then a full travel ban preventing you from entering Nova Scotia by either car, plane or boat.
If you decide to cancel outside the 6-week (42 day) period, you may choose to move your booking to the following season (2022) instead of cancellation. If you choose this option, the $ 75.00 CAD admin fee will be waived.
We highly recommend that our guests check with their travel cancellation insurance company or, credit card used for your reservation (if applicable), to see if they are eligible for financial compensation/refund through them prior to cancelling your reservation with us. If covered, guest may cancel and submit their cancellation confirmation for a claim with their cancellation insurance company or credit card.
We would like to thank you as we appreciate your patience and consideration during these difficult times. As a small seasonal business, we rely heavily on the support and understanding from our guests and we will continue to work hard to keep our doors open so we can be here for many years to come and hoping to welcome you back for a stay with us.
Please do not hesitate to contact us with any other questions you might have, just give us a call or send us a quick email! you can contact us and find our phone number by clicking here.
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