We have received lots of questions and concerns with regards to our guests future reservations amid the Covid-19 uncertainties. We have created this page to take away some of these uncertainties and hopefully answer some of our guests questions with regards to Covid-19 and their booking.
As a business, we have decided that our original cancellation policy had to be amended to give our guests clear options with regards to cancelling their reservation. We have amended our policy for the 2020 season to keep the impact of Covid-19 as low as possible for our guests as well as our business so we may remain operational through these difficult times and be here for our guests next year.
The following amended Policy will be effective for the entire 2020 season:
- Our cancellation window is reduced from 6 weeks to 3 weeks (21 days). Your 25% deposit will become fully non-refundable if cancellations within 3 weeks of your arrival date occurs.
- If you cancel within 1 week (7 days) of your arrival date then your entire booking will become fully non-refundable. If you decided to cancel within these 7 days, you will be charged the full balance of your booking against the credit card on file.
- If you decide to cancel outside the 3-week (21 days) period prior from your arrival date, your cancellation will be subject to a $75.00 CAD (HST included) cancellation administration fee only. The remaining balance of the original deposit will be refunded to the credit card on file. This $75.00 CAD fee applies for each cottage booked under your reservation.
Additional option:
4. If you prefer, you may keep your deposit on file as a credit for a future booking and/or re-book a cottage for 2021 instead. No Administration fee will be applied for the credit however your deposit will become fully non-refundable if you choose this option.
We highly recommend that our guests check with their travel cancellation insurance company or, credit card used for your reservation (if applicable), to see if they are eligible for financial compensation/refund through them prior to cancelling your reservation with us. If covered, guest may cancel and submit their cancellation confirmation for a claim with their cancellation insurance company or credit card.
We hope that with this amended policy our guests have more choice as to whether or not they would like to take the risk to keep their booking and await for border openings, or to cancel their current reservation and keep a credit on file or to receive the refund for a cancellation minus the $ 75.00 CAD cancellation administration fee.
We would like to thank you as we appreciate your patience and consideration during these difficult times. As a small seasonal business, we rely heavily on the support and understanding from our guests and we will continue to work hard to keep our doors open so we can be here for many years to come and hoping to welcome you back for a stay with us.
Please do not hesitate to contact us with any other questions you might have, just give us a call or send us a quick email! you can contact us and find our phone number by clicking here.
